A little help.
When you need it.

Talk to the developer

For help with JINVO, a purchase issue or a privacy request, email Eimantas Kudarauskas.

Include your app version, iOS version and a short description of what happened. If relevant, include the email linked to your JINVO account. Do not send passwords, payment-card details or unnecessary medical information. Crop personal details from screenshots.

Membership and purchases

To recover an existing purchase, sign in to the original JINVO account and use Coaching membership → Restore Purchases. Use the same Apple Account that made the purchase.

To stop renewal, open iPhone Settings → your name → Subscriptions → JINVO. You can also manage your subscription with Apple. Refund requests go to Apple’s Report a Problem.

Delete your account

To request deletion of your JINVO account and associated personal records, email an account-deletion request with the subject JINVO account deletion. Send it from the email associated with the account where possible. We may ask you to verify ownership before processing the request.

Account deletion removes your account and associated personal data, except information that must be retained for legal or security reasons. Transaction records held by Apple and service-provider retention are separate. See the Privacy Policy for retention details.

Cancel an active subscription separately with Apple. Account deletion does not stop Apple’s subscription billing. Deleting the app or signing out is not a request to delete your account.

Reset training memory

1. Open the Profile tab in JINVO.
2. Open Data & privacy.
3. Choose Delete all memory and confirm Delete everything.

This clears training memory and starts onboarding again. It is different from deleting the account, and cannot be undone. Use the account-deletion contact above if you also want the account removed.

Control cloud coaching and permissions

In Coaching membership, turn off Enable cloud coaching to stop new cloud requests and cancel pending work. A request already sent to an AI provider cannot be recalled. Saved conversations are managed separately through memory controls.

You can type instead of using voice. Camera and microphone permissions can be changed in iPhone Settings. Workout camera analysis runs on your device; avatar generation uses a separate photo-upload flow.

Training questions

JINVO support can help with the app, but cannot assess an injury or provide medical care. For pain, injury or questions about whether an exercise is appropriate for you, contact a qualified healthcare professional or trainer.